Workplace Culture & Professional Skills eLearning

This course aims to equip you with the skills needed to positively influence your customer interactions and meet your service-related challenges with confidence.

 Duration: 50 minutes 

This course explores the practicalities of good time management, providing tips and coping mechanisms to make you more productive and efficient at work, and by default, everyday life!

  Duration: 35 minutes 

This course addresses threats to equality such as discrimination, harassment and victimisation, and explores how you can promote fairness, diversity and inclusion in your workplace.

  Duration: 50 minutes 

This 45 min course explores human error in the workplace. It looks at the types of errors we make, common ‘error traps’ that fall under four categories; Person, Equipment, Task and Environment (PETE), and the Human Performance (HuP) tools we can use to mitigate error traps that can’t be removed.

  Duration: 45 minutes 

In this course we’ll look at how you can leverage your natural attributes to find a leadership style that suits you. We’ll explore core leadership skills and provide practical tips for leading your own team effectively.

  Duration: 35 minutes